(Covid-19 Lockdown) Please note that only the following centres are open to the public from 8:00 to 15:30, Monday to Friday:
As from Monday 16/11/2020 only the following Customer Care Centres will be open to the public, until further notice, due to the rotation of staff:
- Old City Treasurer Govan Mbeki Ave,
- Korsten
- Uitenhage.
- Accounts Call Centre on tel 041-5065555 will be operational.
Replies sent from Monday to Friday, 8:00-16:30
An automated response will be sent from the Budget and Treasury Directorate’s Customer Care Section to confirm that your e-mail/query has been received and is receiving the necessary attention.
We will attempt to reply to your query within 10 working days.
For tracking purposes you will receive a written confirmation within 10 working days, informing you of the status of the query.
Kindly note that the Customer Care Section of the Budget and Treasury Directorate only attends to municipal account-related queries, but all non-account-related queries will however be forwarded to the relevant Service Directorate for attention. This could potentially result in feedback being delayed.
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Monday to Friday 8:00 - 16:30 Tel: 041 506 5555 Register for the online IVR Account Application IVR Account Application queries: PHONE SERVICES OFFERED: Pre-paid electricity purchases: Voluntary meter readings: Balance enquiries: Copy of latest statements: Change of postal address: Reporting of alleged theft, fraudulent activity or damage to municipal property: |
Monday to Friday 8:00 - 16:30 Unblocking / Re-connection of Meters: AFTER HOURS UNBLOCKING /RE-CONNECTIONS: Tel: 041 506 1700 or Saturdays 08:00 - 18:00 Sundays 08:00 - 18:00 |
24/7 Toll Free Email to: |
CUSTOMER CARE CENTRE | SERVICES OFFERED |
Mfanasekhaya Gqobose Building Goven Mbeki Avenue, Central |
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KwaNobuhle Office Ponana Tini Road (next to the Fire Station) |
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Uitenhage Office Town Hall Building, Uitenhage |
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Walmer Office Heugh Road, Sixth Avenue (opposite the Checkers Shopping Mall) |
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Cleary Park Office Cleary Park Shopping Center |
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Despatch Office Main Road, Despatch |
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Korsten Office Ablett Road (opposite the Livingstone Hospital) |
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Kwa-Magxaki Office Ralo Street (off Uitenhage Road) |
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New Brighton Office Ntshekisa Road, New Brighton |
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Motherwell Office * Office Hours 08:00 - 16:00 (No receipting facilities)Thusong Center, Motherwell |
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Zwide Office * Office Hours 08:00 - 16:00 (No receipting facilities) Johnson Road (next to the Zwide Clinic) |