Frequently asked Questions
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Domestic

Appliances

A

Approx.

Electrical

Ratings

In Watts

B

Hours

Per day

In Use

C

Hours

Per month

In Use

D

Units per

Month

(consumption)

Blanket – Electric (95 – 120 Watts)

105

10

30

32

COFFEE MAKER

600

1

2

1

DISHWASHER:

(1)     Heater element

(2)     Wash motor

 

2100

650

 

1

3

 

30

30

 

63

59

FLOOR POLISHER

400

3

4

5

FOOD MIXER

150

0.5

10

1

FRYING PAN

1500

2

10

30

GRILLER (Rotary)

1400

3

4

17

GEYSER

(1)    First Bathroom

(2)    Second Bathroom

(3)    Scullery

 

3000

2000

2000

 

6

4

5

 

30

30

30

 

540

240

300

HAIR CURLERS

350

2

3

2

HAIR DRIER (400 – 1000 W)

600

2

4

5

HEATERS

Blow Type

Ceramic – Capil

Panel

 

2000

1500

1100

 

5

5

5

 

20

20

20

 

200

150

110

HI-FI SYSTEM

95

3

10

3

HOT TRAY (Salton)

850

2

15

26

INFRA-RED LAMP

150

3

6

3

IRON (Clothes) (600 – 2000W)

1500

4

6

 36

JUICE EXTRACTOR (Large)

300

 1

 10

 3

JUICE EXTRACTOR (Small)

80

1

10

1

KETTLE (1500 – 3000W)

2000

2

30

60

LIGHTING (Average 10 x 75W)

750

 5

30

112

Microwave oven

1500

2

10

30

Percolator

550

1

30

17

Pool Pump

750

8

30

7

Clock Radio

10

24

30

7

Refrigerator/ Deepfreezer

250

5

30

38

Stove: (Depending on use-3000 – 8000 W)

600

1.5

30

270

Toaster (Pop-up)

1100

0.5

30

17

Toaster (Waffle)

800

1

5

4

Television (66cm)

280

4

30

34

Tumble Drier

1400

3

4

17

Vacuum Cleaner

550

3

6

10

Washing Machine: (Unheated) 

Automatic:

(1)   Heater Element

(2)   Wash/Dry Motor

780 

 

2000

720

3 

 

2

4

4 

 

4

4

10 

 

16

12

2.  Garage/Workshop

 

 

 

 

Battery Charger

600

12

2

14

Drill

450

2

4

4

Grinder

250

1

3

1

Soldering Iron

60

2

2

0.3

Welder:Portable/Single Phase

2000

4

3

24

3.  Farming Plots

 

 

 

 

Diary(30 Cows – Milking & Cooling)

-

-

-

400

Hammer Mill

15kW

4

20

1200


The objective of the division in the Electricity & Energy directorate is to ensure that electricity supplies of an acceptable standard are made available to customers, throughout the municipality’s licensed area of supply, at affordable costs and at the right time. This involves planning for the future by forecasting electrical loads for the medium and long term, modeling the network to test its capacity to meet such loads and, where necessary, designing, costing and making budget provision for network reinforcements. 

The division also responds to enquiries from developers to determine and meet their short-term electricity requirements.

You can buy pre-paid electricity in three (3) ways.

1)     Visit your nearest vendor or Customer Care office with either your electricity swipe card or an old token for your address. Make sure that the vendor or cashier counts the money in front of you. Check your change in front of the vendor or cashier. If you leave before checking your change, you are implying that you are satisfied with the transaction. Any error is much more difficult to resolve at a later stage. Make sure that the correct details (pre-paid meter number etc) are printed on the token and that the amount is correct.

2)     You can also purchase pre-paid electricity via the NMBM’s IVR telephone system. You have to register as an IVR user by supplying your banking details; you will receive a pin code, which you must use when doing the purchase via your cell phone. See all the benefits of the IVR system and register as a user today! Read more

3)     You can register the NMBM as a beneficiary on your on-line banking and purchase electricity via your bank.  

  • Munelek Customer Care Call Centre at 041 506 5595; quote the pole number.
  • Alternatively, dial  the following number: 0800 20 50 50
To register a pre-paid meter number is quick and easy - forward your pre-paid electricity meter or card number, together with your municipal account number to the Customer Care Section for linking, by using any of the following methods:
  • Telephone the Customer Care Help-line on tel: 041-506 5555
  • Email: customercare@mandelametro.gov.za
  • Fax: 041 506 1304
  • At any of the 11 walk-in Customer Care Centres

Normally a week, depending on the availability of meters from the suppliers.

·     Three phase - R 1 480 (excluding VAT)

  • Domestic – R 425 (excluding VAT)
R425 is the cost for the meter itself. The installation of the backing plate has to be done by an electrician of your own choice (cost to be paid by the consumer), who will issue a compliance certificate.  

For conventional meters, the cost is R450. No deposit is required for a prepaid meter. 

Due to national generation shortages experienced by Eskom, the national electricity demand exceeds the available power.  This can result in the entire electricity network becoming unstable and leading to uncontrollable blackouts throughout the country, such as load shedding. 

 

Here are some tips to help you to save energy and help the country to minimize load shedding.


Record the meter readings each day at a definite time and observe if some days produce a suddenly higher daily consumption that others (e.g. a rise from say, 20 units per day to 40 units per day).  You may be able to determine which of your electrical appliances could be causing the high consumption. E.g.

 

DATE

DAY OF WEEK

METER READING

CONSUMPTION

30/11

Thursday

37850

-

29/11

Wednesday

37827

23

28/11

Tuesday

37790

37

27/11

Monday

37777

13

26/11

Sunday

37765

12

25/11

Saturday

37746

21

24/11

Friday

37716

30

23/11

Thursday

37695

21

22/11

Wednesday

37677

18

21/11

Tuesday

37637

40

20/11

Monday

37624

13

19/11

Sunday

37600

24

 

 

Load shedding Definition

 

When there is not enough electricity available to meet the demand for all Eskom’s customers, it could be necessary to interrupt supply to certain areas.  This is called load shedding.

 

Guidelines for Load shedding


Before Load shedding

 

  • When you are warned about a pre-scheduled load shedding, boil water and keep in a thermos flask for hot drinks, prepare meals beforehand and use thermal covers to keep the food warm.
  • Make sure you have torches, batteries, candles and matches, and put them somewhere where they can be easily found in the dark.  It is a good idea to keep a torch (with fresh batteries) by your bedside at all times.
  • To ensure that you will be able to get into (and out of) your home, release automatic electric garage door mechanisms and switch electric security gates to manual operation.
  • Invest in a small LP gas lamp, as they provide quality lighting for a large area, and in a gas-heating ring for essential cooking.
  • If you have a fireplace, make sure that you have adequate wood or charcoal for a fire.  If not, invest in a gas heater.  Not only will this come in handy during load shedding, but also gas is far more effective for space heating that electricity.
  • Make sure that your cell phone’s battery is fully charged at all times.  Not only is this a good idea regardless of the circumstances, but also when landline telecommunications are interrupted due to power outages, you will need your cell phone to reach the outside world.
  • Adequate fuel in your vehicle is another precaution, given that pumps at petrol stations cannot be operated during power outages.
  • The same goes for ATM’s, therefore some cash stored in a safe place at home is a good idea.

 During Load shedding


  • From a security point of view, ensure that all doors and windows are locked should your alarm system not have a back-up power supply.
  • During the load shedding period, it is best to make sure that all lights and appliances are switched off and, where applicable, unplugged.  Not only will this avoid a disharmony of sound and light when the power returns, but it will also protect your appliances against possible power surges while supply is being restored.  It is wise, though, to leave a single light switch in the "on” position to alert you when the power returns.
  • Refrain from opening the refrigerator door during the load shedding, as this will allow the cold air to escape.  By keeping the door closed, a power outage of up to four hours will not cause food to spoil in the fridge, while a freezer should keep frozen food safe for at least a day.  It is a good idea to have snacks available that do not need refrigeration.

After Load shedding


  • Once the power has been restored, do not switch all your appliances on at once, as the power supply might sill be slightly unstable.  Only switch on those you need immediately.
  • It is a good idea to switch appliances on and off systematically to make sure that no damage was caused by the power interruption, and that the equipment is in good working order.
  • Remember to reset electronic clocks, especially your bed side alarm, and other timer that could have been disturbed, such as the pool pump or sprinkler system.

Conclusion

 

Let us avoid or reduce the need for Load shedding by consuming less energy more on morning and evening peak periods.  Which are from 07H00 – 10H00 and 18H00 – 21H00.  We should also continue to save energy, as the little difference we make will make a big difference in our Country. 

SAVING AT HOME

Lighting
  • Switch off the lights when not in use and when leaving the room.
  • Use low energy lamps for exterior lighting with timer or light sensor for switching. 
  • If the sun is shining make the most of natural sunlight by opening your curtains to allow the sun to go in. 
  • Use energy saving bulbs (fluorescent lights), they could save you a huge amount of money and they last longer compared to the incandescent lights.

Comparison on a 100watt bulb and an 11watt bulb

Let us say you are using a 100watt and 11watt bulb for 10 hours in 30 days on a 42c per unit, bear in mind 1kwt is equivalent to 1000watts.

 
100watts x 10hrs x 30 days x 42c =      and      11watts x 10hrs x 30 days x 42c =

0.1kwh x 300 x 42c =                                         0.01kwh x 300 x 42c =

30 x 42c = R12.60                                             3.3 x 42c = R1.39

Electric Stove
  • Clean stove plates reflectors. 
  • Match the size of the pot to the size of the stove plates. 
  • Remember to close the lid of the pots when you cook to conserve heat and energy. 
  • Try to boil only water you need instead of boiling the full pot or kettle every time. 
  • Soak beans, samp and other related dry food overnight to save time, money and several hours of electricity use. 
  • Always try to use appropriate cooking utensils when cooking (i.e. use pots and pans with a flat bottom, they will consume up to 50% less electricity)
Geyser
  • Insulate your geyser by wrapping newspapers, old blankets or other insulating materials (Geyser blanket) around it and hot water pipes. 
  • Reduce the temperature of your geyser to around 55 degrees, so that you don’t need to add much cold water when you shower or do the dishes. 
  • It saves energy to shower than to bath. 
  • Switch off your geyser when not in use.
Heating and cooling
  • Use the right energy for the right purpose (i.e. use a heater for space heating rather than hot plates or stove ovens). 
  • Use thermostatically controlled oil heater to regulate the room temperature. 
  • Insulate the ceiling to improve the regulation of the room temperature. 
  • Close the windows and doors when the heater is on and save money. 
  • Keep room doors closed so that air conditioners or heaters do not have to work too hard. 
  • Wear clothing that is appropriate for the weather to save switching on or air conditioner or heaters. 
  • Enjoy a comfortable indoor climate both summer and winter by ventilating your room properly on a daily basis.  Remember to switch off your heater, fan or air conditioner while ventilating.

Refrigerator
  • Refrigerators with freezers on top are more efficient than side by side. 
  • Clean your refrigerator condenser coil at least once a year. 
  • Ensure that the seals of the refrigerator doors are in good condition and that the door closes properly. 
  • Close the door every time that you take things out of the fridge and also check that it seals properly.
Household appliances
  • Turn off all stand by modes every time you leave the house or before going to bed. 
  • Do all your ironing at the same time. 
  • Skip pre-wash cycle if your clothes are not particularly dirty. 
  • If you are making one cup of tea, boil only enough water for one cup. 
  • Use a toaster, electric grills, slow cookers, electric pots and bottle warmers as they require less energy than they stove.
In the Community
  • Report streetlights, high mast lights that are burning during the day to NMBM Electricity Directorate (041 506 5595).

At work
  • Turn off the photocopier when you leave – photocopier left on overnight wastes enough energy to make about 1 600 copies!  Switch off at the wall standby power loads at night, like Television sets and Personal Computers.  
  • Turn off your computer monitor – a monitor left on overnight wastes enough energy to laser pint about 800 A4 pages!  By turning off your monitor energy consumption can be reduced by 50%.
  • Enable power save mode on computers to reduce electricity consumption by turning itself off after a period of inactivity.
  • Switch lights off at night or when not in the office and on sunny days exploit natural light.  Use of motion sensor for lights instead of leaving the lights burning during the night.  Leaving the lights on in an empty office overnight wastes enough energy to make about 100 cups of coffee!
  • Do not install multiple lights on a single switch.
  • Use low energy lamps for exterior lights.
  • Ensure that light fittings are cleaned regularly so that more light is emitted.  Office air conditioning should be on a timer so that it switches off at night and weekends.  Save 10% of an air conditioner electricity bill by turning the thermostat down 1º in winter and up 1º in summer. 
  • Make sure you switch off the water boilers as they consumer much energy. 
  • Remove all cell phone chargers immediately after use. 
  • Switch off equipment that are not in use.  They waste electricity and generate heat that has to be cooled by the fan drive system when cooling.

Power alerts

The purpose of Power Alert is to inform residential households and the general public on the status of the National electricity demand, as well as the demand in their region.  Power Alert informs the general public of the risk of power interruptions in their region and asks residential households to switch certain appliances off to avoid power interruptions.
  • A Green Power Alert indicates that the electricity supply is sufficient to cater for the demand. 
  • An Orange Power Alert indicates that the electricity demand is increasing. 
  • A Red Power Alert warns of eminent power failures. 
  • A Brown Power Alert indicates that interruptions are affecting certain regions and that it will spread out to other regions.
  • Take your ID with you to your nearest municipal enquiries office. You will be asked the address of the property you plan to vacate and the date on which you wish to have your services disconnected.
  • This has to be done at least four workings days prior to the date on which you want the services terminated
  • The clerk will process your request on-line and issue you with a copy as proof
  • Take your ID and the correct address where you require the connection to your nearest municipal enquiries office. Take money or a chequebook along with you, as deposits and connection fees are payable.
  • In terms of the relevant NMBM By-law, the institution may contract with the registered owner of a property only: therefore you must be the registered owner in order to open a service (water and/or electricity) account.
  • Where the owner cannot report to the counter to sign the contract/agreement form, the owner may send a duly authorised person, together with a power of delegation letter, in order to open the account. Note that the account will be opened in the owner’s name – not in the name of the delegated representative.
  • Tenants cannot open accounts in their own names.
  • Request the enquiry clerk for assistance to open an account at the counter and ask about the deposit and connection fees.
  • The connection form will be completed on-line, whereafter the required deposit is payable at the cashiers in the banking hall.
  • The cashier will keep your connection form and forward it to the correct department for connection.
  • You will receive a copy with your receipt printed on the connection form.
  • Single Phase – R 570 (excluding VAT)
  • Three Phase –  R570 (excluding VAT)
  • Large Businesses – R1 210.00 (excluding VAT)

You can read your own meters and then telephone your nearest main municipal office with the readings and the date they were taken. At least once a year, you will be expected to make an appointment to meet a meter reader at your premises in order to confirm the readings. 

A meter reader reads your meter each month. If the meter reader is unable to read your meter for some reason (e.g. .dogs or a locked gate), he may record an estimated reading. Once an actual reading is taken and the estimated reading was found to be lowerthan the actual reading, your account will be higher because of the amount you were undercharged during the unread period. If, once an actual reading is taken, the estimated reading was found to be higher than the actual reading, your account will be lower because of the amount you were overcharged during the unread period

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