Service Alerts

Published: 22 Sep 2020 CURRENT

The following NMBM Customer Care offices will be open to the public as from Monday, 28 September 2020, 8:00-15:30:

  • Walmer
  •  New Brighton
  • Thusong (Motherwell)

Already open and operational offices are:

  • Mfanasekhaya Gqobose Banking Hall (Govan Mbeki Ave)
  • Uitenhage
  • Korsten
  • Billing Clearance @ Harrower Road Stores
  • Accounts Helpline (Call Centre) on tel 041-506 5555 (8:00-16:30)

Published: 21 Sep 2020 CURRENT

Outstanding Library books - Message from Libraries:

Patrons should please keep them until a pronouncement is made on the opening of libraries. They should not worry about fines, our system has been set such that the items that are out will not accumulate fines.

Published: 11 Sep 2020 CURRENT

RESCHEDULING OF DRIVING LICENCE IN KORSTEN

The Korsten Driving Licence Testing Centre is in the process of rescheduling driving licence tests that were affected during the lockdown period.

Although the majority of the applicants were contacted and new dates issued, there is still 176 applicants that were contacted but to no avail.

We request all driving schools who know of any students having outstanding test to please report to the Korsten To expedite this process we have set aside a specific date (Saturday 19 September 2020 at 07h00) for an Official to facilitate and confirm new dates to those applicants.

Published: 10 Sep 2020 CURRENT

NEW WATER RESTRICTIONS  implemented with immediate effect.

Please click here to view the complete Water Restriction Notice



Published: 18 Sep 2020, Resolved: 21 Sep 2020 RESOLVED

WATER DISRUPTIONS IN ROWALLAN PARK, KABEGA AND SURROUNDING AREAS.

Greenbushes reservoir was very low due to the resident's high consumption.

Suspicion is that residents are filling containers due to fear of water cuts over the weekend.

However, no water cuts are anticipated in that area, as long as residents use water sparingly.

We have since augmented the supply and the reservoir is starting to fill up again.

By midday we expect everyone in that area and surroundings to have water.

The Municipality would like to apologise for the inconvenience caused.

Published: 16 Sep 2020, Resolved: 18 Sep 2020 RESOLVED

Planned water shutdown on Thursday, 17 September 2020.

The water will go off around 7am to enable a contractor to reroute a 450mm water main pipeline.

The following areas will be affected by the shutdown:

Ibhayi

Govan Mbeki

Veeplaas

Soweto on Sea

New Brighton

KwaZakhele

Zwide

Missionvale

Water tankers will be arranged and locations will be communicated.

Published: 11 Sep 2020, Resolved: 16 Sep 2020 RESOLVED

The Chelsea reservoir has recovered overnight and reached 34% after weeks of battling with water supply.

As a result of the recovery, all the areas supplied by this reservoir should now have water. The areas include Malabar, Westering, Linton Grange, Sherwood, Hunters Retreat, parts of Rowallan Park, Parsonsvlei and Greenbushes.

All the suburbs supplied by the Emeraldhill reservoir have water, except for upper parts of Lovemore Heights.

Work is being done to pump into the upper reservoir for residents to have water. It is envisaged that by midday water will be restored.

The Municipality urges residents to continue using water sparingly.


Published: 10 Sep 2020, Resolved: 11 Sep 2020 RESOLVED

Residents in the high-lying areas night experience water cuts due to the ongoing water disruptions.

Although the Chelsea reservoir has increased to 9% currently some areas supplied by this reservoir remain with a low pressure.

The areas supplied by this reservoir include Malabar, Westering, Lingo Grange, Sherwood, Hunters Retreat, parts of Rowallan Park, Parsonsvlei and Greenbushes.

Lovemore Heights which is supplied by the Emaraldhill reservoir remains affected by the water disruptions while Walmer Heights, parts of Lovemore Park, Mount Pleasant, Miramar, Charlo, Walmer Downs, Overbaakens, Fairview and parts of Newtown Park continue to have water supply.

Pumps have been resolved and the Municipality is waiting for the system to fill up so the rest of the areas can have water supply.

The Municipality apologises for any inconvenienced caused.

Published: 09 Sep 2020, Resolved: 10 Sep 2020 RESOLVED

Water tankers have been deployed and can be found at the below locations:

1) Builders Warehouse

2) Fig tree FLM

3) Fairview Caltex

4) Greenbushes Caltex

5) Melsetter Rd

6) Cotswold laundry

7) Welcome and Kragga Kamma

Kindly note that the tankers may not always be there as they leave to refill however, they will return to the above locations.



Published: 08 Sep 2020, Resolved: 10 Sep 2020 RESOLVED

Water tankers have been deployed and can be found at the below locations:

1) Melsetter

2) Spar Sherwood

3) Builders Warehouse

4) Fig tree FLM

5) Greenacres Hospital and Mall

6) Colleen Glen Caltex

7) St Albans prison

Kindly note that the tankers may not always be there as they leave to refill however, they will return to the above locations.

Published: 07 Sep 2020, Resolved: 10 Sep 2020 RESOLVED

Water tankers have been deployed and can be found at the below locations:


1) St Albans

2) West End Clinic

3) Verdun Road Checkers

4) Malabar

5) Melsetter Road LMH

6) George Botha Street, Palm Ridge

7) PnP Linton Grange


Kindly note that the tankers may not always be there as they leave to refill however, they will return to the above locations.


Published: 06 Sep 2020, Resolved: 07 Sep 2020 RESOLVED

Nooitgedagt update:

Electricity was restored to the Nooitgedagt Water Treatment Works around 16:00.

The effect of this outage is that no water was treated at the works resulting in 4 main reservoirs running empty as well as their supply zones. This includes the supply to the Coega Special Economic Zone.

Nooitgedagt is currently on maximum production, but the supply is not sufficient enough to start the 2 booster pump stations to transfer water to Greenbushes to supply the Western Areas.

Depending on the rate of filling the systems the booster pump stations will only be able to start around midnight.

If all goes according to plan, Western Areas will have low pressure water in the morning.

The Municipality apologises for any inconvenience caused and urges residents to continue using water sparingly.

Published: 06 Sep 2020, Resolved: 06 Sep 2020 RESOLVED

Mayoral Committee Member for Infrastructure and Engineering, Councillor Mongameli Bobani wishes to inform residents that water supply from Nooitgedagt has had another setback as reported earlier and the best available information is as follows:

1. A fault occurred in the main electricity supply to Nooitgedagt.

2. It is not loadshedding.

3. It will take about 5 hours to effect the repairs.

Based on the above and the experiences of yesterday, the high lying areas will experience low pressure by mid afternoon.

Once the electricity is back on it will take another 5 to 6 hours to restart the whole system of the Water Treatment Works and pump stations.

As the whole plant is down, areas such as Motherwell that was not affected yesterday will also now be affected.

Residents are encouraged to use water sparingly and not to stockpile water.

The Municipality apologises for any inconvenience caused.


Published: 05 Sep 2020, Resolved: 07 Sep 2020 RESOLVED

WATER TANKER UPDATE:

5 September 2020

Water tankers have been deployed and are at the locations below:

1) Rowan Street, Rowallan Park

2) Hunters Spar

3) PnP Linton Grange

4) Springbok Gelvandale

5) Colleen Glen Caltex

6) Greenbushes Caltex

7) Sherwood Spar

8) Verdun Checkers

9) Burt Avenue Spar

10) Fruit and Veg, Fig Tree

11) Patterson High Sports Field

12) Greenacres Hospital

Kindly note that tankers may not always be there as they have to travel to Uitenhage to refill however, they will return to the locations above.

The Municipality apologises for any inconvenience caused.

Published: 04 Sep 2020, Resolved: 07 Sep 2020 RESOLVED

Please be advised that the Municipality continues to experience water disruptions in the Western areas.

The areas affected, among others, are, Kabega, Greenbushes, Rowallan Park, Hunters Retreat, Westering, Linton Grange and surrounding areas.

The Chelsea reservoir has gone up from only 7% to 11%. This means that most of the aforementioned areas still remain without water. Another major reservoir, Emeraldhill has gone dry. This is due to the water shortage in the system. Emeraldhill reservoir affects Walmer Heights, Miramar, parts of Lovemore Heights, Charlo and Fairview.

The reticulation system is compromised and intermittent supply is going to be experienced throughout the Metro. Water tankers will be deployed. However, given the extent of disruption, it will be impractical to deploy tankers in all these areas. We urge everyone to use water sparingly.

Published: 28 Aug 2020, Resolved: 06 Sep 2020 RESOLVED

VARIOUS ELECTRICITY SHUTDOWNS PLANNED 

Details of shutdowns are as follows:

1. Date: Tuesday, 1 September 2020 (alternative date: Friday, 4 September 2020)

Time: 08H00 - 16H00

Lines / Areas

DUM1 (Dumbrody, Aloes Coega, Hougham Park and Tankatara); DUM1#128 (Dumbrody, Aloes Coega, Hougham Park and Tankatara); SES1#56-57 (Sewerage Eland Street Farms/Despatch); FGR1#29 (52-53) (Fitches Corner Gedultsrivier, Patcor Quarries & section of SAL/St Albans); FCR1# (8-9) (Fitches Corner, Rocklands); FCW1# (15-16) (Fitches Corner, Witteklip, Woodridge).

2. Date: Wednesday, 2 September 2020 (Alternative date: Friday, 4 September 2020)

Time: 08H00 - 16H00

Lines / Areas

FGR1#8 (56-57) Fitches Corner, Gedultsrivier, Patcor Quarries & section of SAL/St Albans.

3. Date: Thursday, 3 September 2020 (Alternative date: Saturday, 5 September 2020)

Time: 08H00 - 18H00

Lines / Areas

DSU1# (102-103) Ditchling/Summit; VMW1#43-49 (5-6), VMW1#43-5 (7-8), VMW1#43 (Van Stadens Gorge); TFM1#38-68 (42-43) (Thornhill Farms, Matjiesfontein, Vaalkrans and Boxes & Shooks); NFL1#20-8 (11-12) (Nokton Farms); SGP1#14 (3-4), SGP1#14 (3-4) (Gamtoos Pumps & Summit Loerie Pumps).

Reason for shutdowns:

To allow ESKOM to cross municipal lines to upgrade Grassridge – Sunnyside- Melkhout 132kV line .

All installations to be treated as live for the duration of the outage.

Apologies are tendered for any inconvenience caused.

Published: 20 Aug 2020, Resolved: 25 Aug 2020 RESOLVED

Planned water shutdown on Saturday

The Nelson Mandela Bay Municipality would like to inform residents and business owners of a planned water shutdown in Coega, Colchester and Kinkelbos on Saturday, 22 August 2020.

The water will be shutdown to repair a water leak on the main 450 mm water supply pipeline on Neptune Road.

The water will go off around 7am affecting Coega, Colchester and Kinkelbos, it is expected that the supply will be restored later that afternoon.

We apologise for the inconvenience and thank you for your cooperation.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 29 Jul 2020, Resolved: 31 Jul 2020 RESOLVED

PLANNED WATER SHUTDOWN ON THURSDAY

The Nelson Mandela Bay Municipality would like to inform residents of a planned water shutdown on Thursday to allow the Makro store to connect into the existing water network.

During the operation which commence from 8am the City will also carry out some maintenance work.

The work will affect the water supply in Rowallan Park below Baywest turnoff, Kabega, Morningside, Hunters, Parsons Ridge, Francis Evatt Park, Westering, Malabar and Cotswold.

Water tankers will be dispatched and located at:

Hunters SuperSpar

MetLife Mall

Linton Spar, and;

Malabar Community Hall.

We apologise for the inconvenience and thank you for your cooperation.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 22 Jul 2020, Resolved: 24 Jul 2020 RESOLVED

Planned Electricity Shutdown

Date: Thursday, 23 July 2020 (Weather permitting)

Time: 08:30 - 19:30

Affected areas:

Morenstondt Complex and Humewood Villas, Forest Hill

Please treat all installations as LIVE.
Electricity Call Center: 041 506 5595

Published: 17 Jul 2020, Resolved: 28 Aug 2020 RESOLVED

IVR systems and Accounts Call Centre on tel 041-506 5555 is operational as well as the following 3 x Customer Care Centres:

Business hours 8:00 to 15:30, Monday to Friday

(1) Mafana Sekhaya Gqobose (Old City Treasurer) , Govan Mbeki Avenue

(2) Korsten office (opposite Livingstone Hospital)

(3) Uitenhage office (at Uitenhage City Hall)

Published: 16 Jul 2020, Resolved: 21 Jul 2020 RESOLVED

Planned water shutdown in Cotswold on Friday

The Nelson Mandela Bay Municipality would like to inform residents of a planned water shutdown in Cotswold on Friday, 17 July 2020.

The operations forms part of the City’s war on leaks programme in an effort to save water. Maintenance work will be done on the inlet supply to the network and as a result residents are advised of the water shutdown which will commence from 9am until 2pm on Friday.

Water tankers will be distributed around Cotwold and stationed at:

Julane complex in Rowallan Park

Hunters Spar

Sherwood Spar

Malabar Ext 6

Framesby/Sunridge

We apologise for the inconvenience.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 15 Jul 2020, Resolved: 28 Aug 2020 RESOLVED

Message from the Electricity Department regarding Loadshedding:

"When a group / area has been switched off for loadshedding, customer are reminded to switch off their major appliances, ie stoves, geysers, pool pumps, heaters, air conditioners, etc. When the electricity is restored after a loadshedding slot, these high-consumption appliances normally draw a lot of current causing a high demand on the electricity network. This causes the electricity circuit breakers in the substations to trip and is the reason why the electricity goes on but then off again after a few minutes when NMBM switches the electricity back on. This results in damage to the already aged electricity infrastructure and causes prolonged power outages. Customers are advised to switch on their appliances one by one, allowing a few minutes' intervals in between. We therefore urge consumers to continue assisting us in managing consumption in order to reduce the impact of loadshedding."

Published: 07 Jul 2020, Resolved: 10 Jul 2020 RESOLVED

Planned water shutdown in Markman

Nelson Mandela Bay Municipality would like to alert businesses in Markman about a planned water shutdown on Thursday, 9 July 2020.

A valve replacement will be done on Studebaker Street and Chevrolet Street. The water will go off from 8am and is expected to be restored later during the day.

We apologise for the inconvenience.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 01 Jul 2020, Resolved: 02 Jul 2020 RESOLVED

Planned  water shutdown on Thursday

Nelson Mandela Bay Municipality would like to inform residents about a planned water shutdown on Thursday, 2 July 2020 in Summerstrand. This is to enable the Nelson Mandela University contractor to tie in the new 450 main pipe that was rerouted to make way for new student accommodation. The water will go off in the morning around 7am and is expected to be restored around 5pm on the same day.

Areas that will be affected will be:

Council for Scientific and Industrial Research (CSRI)

Wool Testing Bureau

Sanlam Student Village

Cheshire Homes and

Nelson Mandela University.

Water tankers will be arranged and stationed at the Cheshire Old Home and Sanlam Student Village. Another water tanker will be on standby during the day to assist with the water outage. We apologise for the inconvenience pending this critical work.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 30 Jun 2020, Resolved: 06 Jul 2020 RESOLVED

The GIS servers will be undergoing maintenance from Thursday, 2 July 2020 at 16h00 up to and including Monday, 6 July 2020 at 12h00. 

The systems affected include CorpGIS, ArcMap and the external GIS Website.

Published: 30 Jun 2020, Resolved: 10 Jul 2020 RESOLVED

Korsten Traffic center is closed due to a staff member tested positive for Covid-19. All staff members are now in quarantine.  The center will be reopened on 9 July 2020.

Please click on the link here, to validate and check your driver's license card

Published: 23 Jun 2020, Resolved: 25 Jun 2020 RESOLVED

PLANNED WATER SHUTDOWN

Nelson Mandela Bay Municipality would like to inform residents of a planned water shutdown on Wednesday, 24 June 2020.

The shutdown will be implemented from 5pm to carry out maintenance work.

Areas affected will be:

Korsten

Sidwell

Ferguson

Holland Park

Neave Industrial

Businesses that operate 24 hours a day will also be affected. The water will be restored in the early hours on Thursday, 25 June 2020. We apologise for the inconvenience.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 22 Jun 2020, Resolved: 17 Jul 2020 RESOLVED

Please be advised that the following offices are currently down and will be till further notice.

UITENHAGE TOWN HALLSELLICK STREET -Supply Chain Office
These offices do not have network connectivity due to faulty network equipment.

This affects connectivity to user Data and Cisco Telephony.

Published: 19 Jun 2020, Resolved: 30 Jun 2020 RESOLVED

PLEASE NOTE THAT ALL IVR SERVICES ARE STILL DOWN

(Aircon repairs are underway)

The following services are NOT available:

  • Accounts Call Centre on tel 041-506 5555
  • Pay by phone (NMBM app)
  • Purchase electricity by phone (NMBM app)
  • Submitting of meter readings
  • Obtaining statements from the automated service desk by utilising your pin

Alternatives:

  • Purchase pre-paid electricity via WireIt (register on www.wireit.co.za) or utilise any of the 120 pre-paid sale vendors in the city
  • Email queries to customercare@mandelametro.gov.za (queries only, not statement requests).
  • For IVR queries email: ivrhelp@mandelametro.gov.za
  • Email proof of payments to cashall9@mandelametro.gov.za
  • Email readings to mreader@mandelametro.gov.za
  • Email request for copy statements to statement@mandelametro.gov.za (statement request only, not queries)

Published: 19 Jun 2020, Resolved: 25 Jun 2020 RESOLVED

2017/18 - 2020/22  IDP & Budget 

NMB residents can tune into KQ FM (970) to listen to the reading of the Integrated Development Plan and Budget for their relevant wards:

Friday, 19 June 2020,  17:00 - 18:00

Cluster: Alex Matikinca (Wards 23, 54, 55, 56, 57, 58, 59 & 60)

Monday, 22 June 2020, 17:00 - 18:00

Cluster: Champion Galela (Wards 25, 26, 27, 28, 30, 33 & 36)

Tuesday, 23 June 2020, 17:00 - 18:00

Cluster: Zola Nqini (Wards 24, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52 & 53)

Wednesday, 24 June 2020, 17:00 - 18:00

Cluster: Molly Blackburn (Wards 1, 2, 3, 4, 5, 6, 7, 8, 9, 12, 39 & 40)

Thursday, 25 June 2020, 15:00 - 16:00

Cluster: Govan Mbeki (Wards 14, 15, 16, 17, 18, 19, 20, 21, 22 & 24)

Thursday, 25 June 2020, 17 - 18:00

Cluster: Lillian Diedericks (Wards, 7, 10, 11, 13, 29, 31, 32, 34, 35, 37, 38 & 41)

Residents can view the IDP here  and give their input either through the Whatsapp line: +27 62 358 8001 

OR

email to: idp@mandelametro.gov.za

Published: 19 Jun 2020, Resolved: 02 Jul 2020 RESOLVED

PLANNED ELECTRICITY SHUTDOWN

Tuesday, 30 June OR Wednesday, 1 July 2020.

Time: 9:00 - 17:00

Areas affected:

PART OF STEBONEATH & ALL SIDE STREETS & PART OF ARTHUR STREET, SYDENHAM

Published: 12 Jun 2020, Resolved: 17 Jul 2020 RESOLVED

Please note that only the following three (3) Customer Care Centres are now opened to the public from Monday to Friday, 8:00 - 15:30.

1) Mafana Sekhaya Gqobose (old City TREASURER). Govan Mbeki Avenue, Central, Port Elizabeth

2) Korsten office, Abette Street, Korsten (at Traffic Department & Library opposite Livingstone hospital)

3) Uitenhage office, Uitenhage City Hall

The following services are offered there:

  • Assistance to the Poor (ATTP) application & queries
  • Arrangements to repay arrears in terms of Debt Collection policy
  • IVR (automated telephone system) registration
  • Water Rebate application
  • Estate Late project - Free transfer of property for surviving ATTP beneficiaries
  • Property rates rebate applications
  • Property valuation certificate
  • Copies of municipal statements
  • Address changes
  • Account balance enquiries
  • Municipal account payments
  • Pre-paid electricity purchases

Due to the IVR system and Accounts Call Centre being off line as a result of the infrastructure problem,  purchase of pre-paid electricity via the municipal app is not possible.
Customers can however still purchase pre-paid electricity at any of the 120 pre-paid sale vendors in the city or via WireIt.

Published: 12 Jun 2020, Resolved: 19 Jun 2020 RESOLVED

Planned Electricity Maintenance shutdown.

DATE:  WEDNESDAY, 17 JUNE 2020

and

FRIDAY, 19 JUNE 2020

(Weather permitting)

TIME:  09:00 – 17:00

AFFECTED AREAS: PART OF STEBONEATH & ALL SIDE STREETS, AS WELL AS PART OF ARTHUR STREET, SYDENHAM

Published: 11 Jun 2020, Resolved: 19 Jun 2020 RESOLVED

MEDIA ALERT

11 JUNE 2020

UPDATE ON WATER SUPPLY OUTAGES IN UITENHAGE

The Nelson Mandela Bay Municipality would like to ask the residents of Uitenhage affected by the water outages in the area for their patience. Technicians and workers are on site, working around the clock to restore the water supply. The interruption in supply was caused by the burn-out on Sunday of the pump supplying water to reservoirs supplying the higher lying parts of Rosedale, Kabah and Mountain View.

The pump cannot be repaired and needs to be replaced. Unfortunately, a replacement is not locally available and the Municipality it trying to source one elsewhere. This may well cause a delay into next week.

The City has made water tankers available in the affected areas. Affected residents are encouraged to contact Ward 49 Councillor Franay Van De Linde on 082 303 7358 should they require more information concerning the location of the water tankers.

The City has also been experiencing problems with the electricity supply to the pump station that supplies water to the reservoir that supplies Scheepershoogte, Valleisig, Winterhoek Park and the higher lying parts of Van Riebeeckhoogte, Fairbridge Heights, Strelitzia Park and Vanes Estate. The City would like to alert residents that the pump is currently running, but has been the reason for these areas to be without water this week.

Issued by Nelson Mandela Bay Communications Office.

Published: 11 Jun 2020, Resolved: 01 Jul 2020 RESOLVED

NMBM CALL CENTRE CLOSED

The Nelson Mandela Bay Municipality would like to inform residents that the 041 506 5555 accounts call centre is currently closed due to air-conditioning problems.

The problem has been reported to the NMBM IT Department. At this stage, there is no timeframe available for repairs.

Residents are encouraged to e-mail queries to customercare@mandelametro.gov.za

We apologise for any inconvenience caused.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 03 Jun 2020, Resolved: 08 Jun 2020 RESOLVED

WATER INTERRUPTIONS ON THURSDAY

Nelson Mandela Bay Municipality would like to inform residents of an emergency work to be  carried out at the Nooitgedagt Water Treatment Works on Thursday.

The critical work will result in a decreased water supply from the Nooitgedagt Water Treatment Works to the Western areas of NMBM.

The system will be shut down early morning on Thursday,4 June 2020 and will be recharged on the same day, if no unplanned interruptions are experienced.

The following areas will be affected:

  • Rowallan Park
  • Francis Evatt Park
  • Hunters Retreat
  • Bay West
  • Parsonsvlei / Westbrook
  • Morningside
  • Kabega Park
  • Sherwood
  • Westering
  • Cotswold
  • Helenvale
  • Malabar
  • Parts of Schauderville
  • Framesby
  • Sunridge Park
  • Parts of Lorraine
  • Parts of Theescombe
  • Kamma Park

Water tankers will be made available, their positions will be communicated throughout social media and can also be enquired on 0800 20 50 50.

We apologise for the inconvenience.

Published: 26 May 2020, Resolved: 27 May 2020 RESOLVED

At Arlington sub, ADS 11kV OCB tripped affecting ADS (Arlington/ Driftsands), DSK (Driftsands / Schoenmakerskop), DLP (Lovemore Park), Willows. Staff attending to restoration of supply, no timeframe available.

Published: 26 May 2020, Resolved: 26 May 2020 RESOLVED

At Greenbushes sub, GBD and WKK OCBs tripped affecting Greenbushes, Draaifontein, St Albans, Waterkloof areas. Staff attending to restoration of supply, no timeframe available.

Published: 25 May 2020, Resolved: 28 May 2020 RESOLVED

The Nelson Mandela Bay Municipality would like to inform residents that the Service Delivery Call Centre has been temporarily closed. This is after it emerged that staff members came into contact with a person who tested positive for the Corona Virus

Residents are encouraged to send their queries to waterleaks@mandelametro.gov.za or report their queries directly to ward councillors who will then escalate them to the relevant offices for action.

Published: 24 May 2020, Resolved: 24 May 2020 RESOLVED

Northdowns sub will be switched off at 12H00 for emergency work affecting Young Park, Algoa Park, Willard, Cadles, Shatterprufe, Eveready, Gelvan Park, Parkside. Supply to be restored soonest, no timeframe.

Published: 23 May 2020, Resolved: 24 May 2020 RESOLVED

At Struandale sub, Ysterhout Mini OCB tripped affecting a section of Algoa Park and surrounds. Staff attending to restoration of supply, no timeframe available.

Published: 23 May 2020, Resolved: 24 May 2020 RESOLVED

Section of EMV line damaged affecting Missionvale and surrounds. Staff attending to repairs, no timeframe for restoration of supply.

Published: 22 May 2020, Resolved: 23 May 2020 RESOLVED

At Arlington sub, Steve Biko feeder switched off for emergency work to be done, affecting Steve Biko area in Walmer Location. Supply to be restored soonest, no timeframe.

Published: 11 May 2020, Resolved: 14 May 2020 RESOLVED

At Arlington sub, Steve Biko OCB switched off for emergecy work to be done, affecting section of Walmer Location. Supply to be restored soonest, no timeframe

Published: 08 May 2020, Resolved: 11 May 2020 RESOLVED

DSK (Driftsands / Schoenmakerskop) line switched off for emergency repairs. Supply to be restored soonest.

Lost supply on THC (Theescombe) 6kV line. Staff attending to restoration of supply, no timeframe available.

Published: 16 Apr 2020, Resolved: 23 May 2020 RESOLVED

PLEASE NOTE THAT ALL CUSTOMER CARE CENTERS ARE CLOSED UNTIL THE LOCKDOWN HAS BEEN LIFTED.


Published: 17 Mar 2020, Resolved: 18 Mar 2020 RESOLVED

COVID-19 SOUTH AFRICA - INFORMATION 

Emergency Hotline: 0800 029 999

WhatsApp Support Line: 0600-123456

Global Map of Covid-19 infections
Credit: Johns Hopkins University


Published: 12 Mar 2020, Resolved: 15 Mar 2020 RESOLVED

PLANNED POWER OUTAGE:

Date: Saturday, 14 March 2020 (Weather permitting)

Time: 09:00 - 13:00

AFFECTED AREAS:

Carnation avenue, Part of Cassia Drive, Up to and including Cassia Place, Sunridge Park

Please treat all installations as "Live".



Published: 09 Mar 2020, Resolved: 10 Mar 2020 RESOLVED

STAGE 1 loadshedding will be implemented at 09H00.

Stage 1 schedule for today:

  • 09H00-10H30: Group 13
  • 10H00-12H30: Group 14
  • 12H00-14H30: Group 15
  • 14H00-16H30: Group 16
  • 16H00-18H30: Group 17
  • 18H00-20H30: Group 18
  • 20H00-22H30: Group 19
  • 22H00-00H30: Group 1
Published: 06 Mar 2020, Resolved: 09 Mar 2020 RESOLVED
The new Budget & Treasury Customer Care office, situated in the Motherwell Licensing Centre (Thusong), has been open to the public since 3 February 2020.

The following services are offered:

- Assistance to the Poor (ATTP) application & queries
- Arrangements to repay arrears in terms of the Debt Collection policy
- IVR (automated telephone system) registration
- Water Rebate applications
- Estate Late project
- Free transfer of property for surviving ATTP beneficiaries
- Rates rebate applications:
- Sporting body rates rebate applications
- Public benefit organisation rebates/Non-profit organisations
- Agricultural rates
- Pensioners/Disability
- Property valuation certificates
- Copies of municipal statements
- Address changes
- Account balance enquiries

No payments/ cash will be accepted at first, as the vault is still under construction, it is anticipated that construction will be finalised within the next two months.
Published: 02 Mar 2020, Resolved: 06 Mar 2020 RESOLVED
Please note:
NEW load-shedding GROUPS and SCHEDULES implemented. Please click on the Load-Shedding quick link.
Published: 26 Feb 2020, Resolved: 02 Mar 2020 RESOLVED
Please note:
NEW load-shedding GROUPS and SCHEDULES implemented.
Published: 07 Feb 2020, Resolved: 26 Feb 2020 RESOLVED
WATER INTERRUPTION UPDATE - 7 February 2020

Nelson Mandela Bay would like to inform residents and businesses that water situation remains critical and constrained. Most affected areas continue to get intermittent water supply, low pressure and no water.

Please click here to view the full notice of the affected areas and alternatives available.
Published: 30 Jan 2020, Resolved: 31 Jan 2020 RESOLVED
Electricity: Large part of Kamesh and surrounds affected by outage due to fault at Valk substation.
Subs that are off:
1. Spreeu
2. Tech Mini
3. McCarthy
4. Accom
5. Abbot
6. Moffat
Staff attending to the restoration of supply, no timeframe available
Published: 27 Jan 2020, Resolved: 30 Jan 2020 RESOLVED
Electricity: Emergency work will be carried out at Swartkops, Mount Rd and Ditchling sub stations from 15H00 to 18H00. No loss of supply anticipated, however power dips may occur.
Published: 23 Jan 2020, Resolved: 24 Jan 2020 RESOLVED
Please note: The Bid Adjudication Committee meeting scheduled for Friday, 17 January 2020 has been postponed until Friday, 24 January 2020.
 

 

 

 

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