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Notice Board:

Electricity Shutdown 16 December from 08H00 - 12H00: Please note that repairs and maintenance will be carried out on the Aloes substation transformer equipment. Areas affected: Wells Estate, Markman Township, Bluewaters Bay, Amsterdamhoek, parts of Coega, Coega village, St Georges Strand and Dumbrody farms. All installations to be treated as live for the duration of the outage. Apologies for any inconvenience caused.

EARLY CLOSURE OF MUNICIPAL CUSTOMER CARE OFFICES: FRIDAY, 7 DECEMBER 2018  

 

EARLY CLOSURE OF MUNICIPAL CUSTOMER CARE OFFICES ON FRIDAY, 7 DECEMBER 2018

 

Please note that all municipal Customer Care offices will close at 13h00 on Friday, 7 December 2018 and re-open at 8h00 on Monday, 10 December 2018.

 

The municipal Call Centre on tel 041-506 5555 and other RMCC Sub-sections (Receipting, Rates and Valuations, Metered Services, Debtor Management and Billing Co-Ordinations) will also only be operational until 13h00 on the same day(Friday, 7 December 2018), to reopen at 08h00 on Monday,10 December 2018.

 

Alternative options are in place to ensure that our customers and residents can still be assisted with their latest balance enquiries, payments and the unblocking of pre-paid electricity meters.

 

BALANCE ENQUIRIES:

Please contact the Municipality's automated Help Desk on the Customer Care Helpline, tel. 041 506 5555 ? dial 1 for the automated menu, or obtain your statement via your cellphone, if you are registered for IVR services.

 

FOR MUNICIPAL PAYMENTS:

 

· Use any Easypay Outlet, E.G. Shoprite, Spar, Woolworths

· Use any Absa Bank Branch

· Use any Post Office

· Use Internet Banking (any ATM and Agent Bank; Telephone Banking)

 

RECONNECTION & UNBLOCKING OF PRE-PAID ELECTRICITY METERS:

Please send fax receipts of full arrears and reconnection fee paid to the following fax no: 041-506 1442 from 13h00 on Fridays to 18h00 on Saturdays.

Contact tel. 041-506 1700 for unblocking confirmation from 17h00?20h00 on Fridays and 8h00?18h00 on Saturdays.

 

Ref. 196 – 26 November 2018

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