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Advice for credit meter users and load shedding guidelines

Due to national generation shortages experienced by Eskom, the national electricity demand exceeds the available power.  This can result in the entire electricity network becoming unstable and leading to uncontrollable blackouts throughout the country, such as load shedding.

 

 

Here are some tips to help you to save energy and help the country to minimize load shedding.


Record the meter readings each day at a definite time and observe if some days produce a suddenly higher daily consumption that others (e.g. a rise from say, 20 units per day to 40 units per day).  You may be able to determine which of your electrical appliances could be causing the high consumption. E.g.

 

DATE

DAY OF WEEK

METER READING

CONSUMPTION

30/11

Thursday

37850

-

29/11

Wednesday

37827

23

28/11

Tuesday

37790

37

27/11

Monday

37777

13

26/11

Sunday

37765

12

25/11

Saturday

37746

21

24/11

Friday

37716

30

23/11

Thursday

37695

21

22/11

Wednesday

37677

18

21/11

Tuesday

37637

40

20/11

Monday

37624

13

19/11

Sunday

37600

24

 

 

Load shedding Definition

 

When there is not enough electricity available to meet the demand for all Eskom’s customers, it could be necessary to interrupt supply to certain areas.  This is called load shedding.

 

Guidelines for Load shedding


Before Load shedding

 

  • When you are warned about a pre-scheduled load shedding, boil water and keep in a thermos flask for hot drinks, prepare meals beforehand and use thermal covers to keep the food warm.
  • Make sure you have torches, batteries, candles and matches, and put them somewhere where they can be easily found in the dark.  It is a good idea to keep a torch (with fresh batteries) by your bedside at all times.
  • To ensure that you will be able to get into (and out of) your home, release automatic electric garage door mechanisms and switch electric security gates to manual operation.
  • Invest in a small LP gas lamp, as they provide quality lighting for a large area, and in a gas-heating ring for essential cooking.
  • If you have a fireplace, make sure that you have adequate wood or charcoal for a fire.  If not, invest in a gas heater.  Not only will this come in handy during load shedding, but also gas is far more effective for space heating that electricity.
  • Make sure that your cell phone’s battery is fully charged at all times.  Not only is this a good idea regardless of the circumstances, but also when landline telecommunications are interrupted due to power outages, you will need your cell phone to reach the outside world.
  • Adequate fuel in your vehicle is another precaution, given that pumps at petrol stations cannot be operated during power outages.
  • The same goes for ATM’s, therefore some cash stored in a safe place at home is a good idea.

 During Load shedding


  • From a security point of view, ensure that all doors and windows are locked should your alarm system not have a back-up power supply.
  • During the load shedding period, it is best to make sure that all lights and appliances are switched off and, where applicable, unplugged.  Not only will this avoid a disharmony of sound and light when the power returns, but it will also protect your appliances against possible power surges while supply is being restored.  It is wise, though, to leave a single light switch in the "on” position to alert you when the power returns.
  • Refrain from opening the refrigerator door during the load shedding, as this will allow the cold air to escape.  By keeping the door closed, a power outage of up to four hours will not cause food to spoil in the fridge, while a freezer should keep frozen food safe for at least a day.  It is a good idea to have snacks available that do not need refrigeration.

After Load shedding


  • Once the power has been restored, do not switch all your appliances on at once, as the power supply might sill be slightly unstable.  Only switch on those you need immediately.
  • It is a good idea to switch appliances on and off systematically to make sure that no damage was caused by the power interruption, and that the equipment is in good working order.
  • Remember to reset electronic clocks, especially your bed side alarm, and other timer that could have been disturbed, such as the pool pump or sprinkler system.

Conclusion

 

Let us avoid or reduce the need for Load shedding by consuming less energy more on morning and evening peak periods.  Which are from 07H00 – 10H00 and 18H00 – 21H00.  We should also continue to save energy, as the little difference we make will make a big difference in our Country. 


Billing and payment

(1) The account holder must pay all amounts due to Council as reflected in the municipal account, and the onus is on the account holder to verify the accuracy of such account.

(2) An account holder must pay for metered services, the assessment rates, other municipal charges, levies, fees, fines, interest, taxes or any other liability or obligation from the date of origin of such municipal charges until the written termination of the services.

(3) An account holder -

(a) has one account number and will be rendered one account, on which the due date for settlement of the total amount owing is reflected; and

(b) will be rendered an account monthly in cycles of approximately thirty days;

(4) Payment must be received on or before the due date at close of business on the due date.

(5) Payment made via any of the service providers appointed by Council to receive payments on its behalf, should be made at least four working days before the due date to enable the payment to be processed, and interest will accrue should Council receive payment after the due date.

(6) Where the account holder effects payment of an account via a service provider four working days or more before the due date and such service provider fails to furnish Council with the relevant payment details, such service provider may be held liable for all charges incurred by Council to recover an arrear amount erroneously reflected on the account of the account holder, as well as for interest charges.

(7) Council may estimate the quantity of metered services supplied in respect of a period or periods within the interval between actual successive readings of the meters, and may render an account to an account holder for the quantity of metered services so estimated.

(8) If an account holder is dissatisfied with an account rendered for metered services supplied by Council, such account holder may, prior to the due date stipulated therein, object in writing to the account, setting out reasons for his/her dissatisfaction.

(9) Should any dispute arise as to the amount owing by an account holder, and subject to the provisions of Section 102 of the Act, the account holder must notwithstanding such dispute proceed to make regular payments by the due date, based on the calculation of the average municipal account for the preceding three months prior to the arising of the dispute and taking into account interest as well as the annual amendments of tariffs of Council.

(10) An error or omission in any account or failure to render an account will not relieve the account holder of the obligation to pay by the due date

(11) If an account holder uses water or electricity for a category of use other than that for which it is supplied by Council and is in consequence not charged for water or electricity so used, or is charged for the water or electricity at a rate lower than that at which the account holder should be charged, the account holder will be held liable for the amount due to Council in accordance with the prescribed charges in respect of -

(a) the quantity of water or electricity which, in the opinion of the relevant Directorate Manager, the account holder has used and for which the account holder has not been charged; or

(b) the difference between the cost of the water or electricity used by the account holder at the rate at which the account holder has been charged and the cost of the water or electricity at the rate at which the account holder should have been charged.

(12) An account holder will not be entitled to a reduction of the amount payable for metered services that are lost due to a default in the meter, save in terms of the Provisions of Clause 17(8)(c).

(13) Council may -

(a) consolidate any separate accounts of an account holder liable for payment to the Municipality; and

(b) credit any payment by an account holder against any debt of that account holder.

Interest levied on an account can be reversed only if there was an error on the side of the NMBM. Payments made at an agency (bank, post office or via easypay) must be made at least four (4) days before the due date indicated on the statement.

Can a deposit for electricity and water be transferred?

Yes

Customer Care Centre -Traffic

The Traffic and Licensing Services Department at the corner of Sidwell and Cresswell Streets accept payment for Traffic Fines, Warrants of Arrest, Accident Reports, Electricity, Dog Licenses and Parking Discs for the Physically Disabled in the cash hall of its Customer Care Centre.

Definition: What is climate change and what is the Municipality doing about it?

The United Nations Framework Convention on Climate Change (UNFCCC) defines climate change as " a change of climate which is attributed directly or indirectly to human activity that alters the composition of the global atmosphere and which is in addition to natural climate variability observed over comparable time periods.” 
Today, we understand climate change to be the result of an unnatural increase in the natural frequency of climate change, caused by man-made activities. 
The Municipality began tackling climate change in 2008 with the launch of the Go Green Campaign. Central to our understanding of climate change is an acknowledgement that certain activities e.g. coal-fired electricity, mass animal farming, and petrol-fuelled vehicles, all contribute to Greenhouse Gases (GHG), which are the gases that cause an increase in the Earth's temperature. By increasing the Earth's temperature beyond its natural balance, global and local climate change is accelerated. Climate change is recognized in the Nelson Mandela Bay Metropolitan Municipality Integrated Development Plan (IDP, 2011-2016, 10th Edition)) as a developmental challenge to the health of residents. The Integrated Environmental Policy (adopted 26th July 2013) has also stated commitments to addressing climate change challenges by (among others) encouraging renewable energy technology, technology and actions which reduce the emission of greenhouse gases and fulfilment of local and international obligations. Actions in support of climate change range from co-hosting the first Eastern Cape Climate Change Workshop, to participating in the 17th annual UNFCCC  Conference of the Parties (COP) held in Durban, where the NMBM became a signatory of the Durban Adaptation Charter. Various environmental management tools such as the Coastal Management Plan, Environmental Management Systems at the Nelson Mandela Bay Stadium and Green Procurement for the NMBM. More information on climate change actions can be found on the Go Green pages.

Electricity saving tips in and around the house

SAVING AT HOME

Lighting
  • Switch off the lights when not in use and when leaving the room.
  • Use low energy lamps for exterior lighting with timer or light sensor for switching. 
  • If the sun is shining make the most of natural sunlight by opening your curtains to allow the sun to go in. 
  • Use energy saving bulbs (fluorescent lights), they could save you a huge amount of money and they last longer compared to the incandescent lights.

Comparison on a 100watt bulb and an 11watt bulb

Let us say you are using a 100watt and 11watt bulb for 10 hours in 30 days on a 42c per unit, bear in mind 1kwt is equivalent to 1000watts.

 
100watts x 10hrs x 30 days x 42c =      and      11watts x 10hrs x 30 days x 42c =

0.1kwh x 300 x 42c =                                         0.01kwh x 300 x 42c =

30 x 42c = R12.60                                             3.3 x 42c = R1.39

Electric Stove
  • Clean stove plates reflectors. 
  • Match the size of the pot to the size of the stove plates. 
  • Remember to close the lid of the pots when you cook to conserve heat and energy. 
  • Try to boil only water you need instead of boiling the full pot or kettle every time. 
  • Soak beans, samp and other related dry food overnight to save time, money and several hours of electricity use. 
  • Always try to use appropriate cooking utensils when cooking (i.e. use pots and pans with a flat bottom, they will consume up to 50% less electricity)
Geyser
  • Insulate your geyser by wrapping newspapers, old blankets or other insulating materials (Geyser blanket) around it and hot water pipes. 
  • Reduce the temperature of your geyser to around 55 degrees, so that you don’t need to add much cold water when you shower or do the dishes. 
  • It saves energy to shower than to bath. 
  • Switch off your geyser when not in use.
Heating and cooling
  • Use the right energy for the right purpose (i.e. use a heater for space heating rather than hot plates or stove ovens). 
  • Use thermostatically controlled oil heater to regulate the room temperature. 
  • Insulate the ceiling to improve the regulation of the room temperature. 
  • Close the windows and doors when the heater is on and save money. 
  • Keep room doors closed so that air conditioners or heaters do not have to work too hard. 
  • Wear clothing that is appropriate for the weather to save switching on or air conditioner or heaters. 
  • Enjoy a comfortable indoor climate both summer and winter by ventilating your room properly on a daily basis.  Remember to switch off your heater, fan or air conditioner while ventilating.

Refrigerator
  • Refrigerators with freezers on top are more efficient than side by side. 
  • Clean your refrigerator condenser coil at least once a year. 
  • Ensure that the seals of the refrigerator doors are in good condition and that the door closes properly. 
  • Close the door every time that you take things out of the fridge and also check that it seals properly.
Household appliances
  • Turn off all stand by modes every time you leave the house or before going to bed. 
  • Do all your ironing at the same time. 
  • Skip pre-wash cycle if your clothes are not particularly dirty. 
  • If you are making one cup of tea, boil only enough water for one cup. 
  • Use a toaster, electric grills, slow cookers, electric pots and bottle warmers as they require less energy than they stove.
In the Community
  • Report streetlights, high mast lights that are burning during the day to NMBM Electricity Directorate (041 506 5595).

At work
  • Turn off the photocopier when you leave – photocopier left on overnight wastes enough energy to make about 1 600 copies!  Switch off at the wall standby power loads at night, like Television sets and Personal Computers.  
  • Turn off your computer monitor – a monitor left on overnight wastes enough energy to laser pint about 800 A4 pages!  By turning off your monitor energy consumption can be reduced by 50%.
  • Enable power save mode on computers to reduce electricity consumption by turning itself off after a period of inactivity.
  • Switch lights off at night or when not in the office and on sunny days exploit natural light.  Use of motion sensor for lights instead of leaving the lights burning during the night.  Leaving the lights on in an empty office overnight wastes enough energy to make about 100 cups of coffee!
  • Do not install multiple lights on a single switch.
  • Use low energy lamps for exterior lights.
  • Ensure that light fittings are cleaned regularly so that more light is emitted.  Office air conditioning should be on a timer so that it switches off at night and weekends.  Save 10% of an air conditioner electricity bill by turning the thermostat down 1º in winter and up 1º in summer. 
  • Make sure you switch off the water boilers as they consumer much energy. 
  • Remove all cell phone chargers immediately after use. 
  • Switch off equipment that are not in use.  They waste electricity and generate heat that has to be cooled by the fan drive system when cooling.

Power alerts

The purpose of Power Alert is to inform residential households and the general public on the status of the National electricity demand, as well as the demand in their region.  Power Alert informs the general public of the risk of power interruptions in their region and asks residential households to switch certain appliances off to avoid power interruptions.
  • A Green Power Alert indicates that the electricity supply is sufficient to cater for the demand. 
  • An Orange Power Alert indicates that the electricity demand is increasing. 
  • A Red Power Alert warns of eminent power failures. 
  • A Brown Power Alert indicates that interruptions are affecting certain regions and that it will spread out to other regions.

How am I billed for municipal services?

You will be sent a monthly statement that details charges. The due date for payment is clearly indicated on the statement.

  • Water and electricity charges are based on actual consumption. In the case of debit meters, consumption is determined by readings taken from the meters. In the case of pre-payment meters, the meter will be "charged" with units.
  • Charges for refuse removal depend on the usage of a property. Businesses, such as restaurants and supermarkets, are charged a higher fee than domestic consumers, because of the nature and volume of the refuse to be collected.
  • Sewerage charges are determined by the number of sewer points (toilets and urinals) on a property (based on water consumption, with basic minimum calculated on 11 kl of water and a maximum of 50 kl for domestic customers).
  • Trade effluent charges are charged in respect of all businesses.

How do I buy pre-paid electricity?

You can buy pre-paid electricity in three (3) ways.

1)     Visit your nearest vendor or Customer Care office with either your electricity swipe card or an old token for your address. Make sure that the vendor or cashier counts the money in front of you. Check your change in front of the vendor or cashier. If you leave before checking your change, you are implying that you are satisfied with the transaction. Any error is much more difficult to resolve at a later stage. Make sure that the correct details (pre-paid meter number etc) are printed on the token and that the amount is correct.

2)     You can also purchase pre-paid electricity via the NMBM’s IVR telephone system. You have to register as an IVR user by supplying your banking details; you will receive a pin code, which you must use when doing the purchase via your cell phone. See all the benefits of the IVR system and register as a user today! Read more

3)     You can register the NMBM as a beneficiary on your on-line banking and purchase electricity via your bank.  

How do I contact Electricity Services in connection with faulty street lights?

  • Munelek Customer Care Call Centre at 041 506 5595; quote the pole number.
  • Alternatively, dial  the following number: 0800 20 50 50

How do I get free electricity and water?

Only registered ATTP (indigent) customers are entitled to a free supply of 8 kl of water and 75 kWh units of electricity monthly. It is the responsibility of the account holder to pay for any and all consumption more that this free portion consumed/used. 

I am a sectional title property owner. Even though I pay individual rates and taxes, I also pay levies to the body corporate for my water and electricity. Why have you cut my electricity/water?

The onus is on the body corporate (represented by your Managing Agent) to ensure that the full amount on the statement is settled. We have cut/restricted service to your complex because they have not paid your services account. Please consult your body corporate (Chairman of the Trustees) regarding your payment to them. Once proof of payment is made available to us, we will reconnect your services.

I have a tenant in my property that is supposed to pay for the water and electricity bill. Will you take credit control action against the tenant or against me as the owner?

Property owners are responsible for the full payment of all municipal services and rates accounts, even if the property is let to a tenant.

I own my property, why should I pay rates on it?

It is important to remember that the Municipality has to fund most projects and maintenance work in its area itself. Road maintenance, stormwater drainage systems, electricity consumed by street lighting and many other services that directly or indirectly benefit NMBM residents have to be financed. The income from rates charges finances these and other community services. 

If my electricity has been blocked or disconnected, whom should I contact?

You could visit any of the offices below between 08:00 - 15:30 on weekdays to pay your arrears. If you have paid your arrears via the internet, you must supply your receipt number and proof of payment by calling any of the centres on the numbers below, between 08:00 - 16:30. The Customer Care Helpline on tel 041-506 5555 is also open Monday to Friday, from 08:00 - 16:30. Fax your receipt to fax numbers 041-506 1304 or 041-506 1442.

 

MUNICIPAL PAY POINTS

 

 

 

OFFICE

TEL NUMBER

ADDRESS

Mfanasekhaya Gqobose Building

041-506 5555

Govan Mbeki Avenue, Central

KwaNobuhle

041-506 2624

Ponana Tini Road, next to Fire Station

Uitenhage

041-994 1209

Town Hall Building

Walmer

041-506 2545

Heugh Road, 6th Avenue Shopping Mall

Cleary Park

041-506 2541

Cleary Park Shopping Centre

Daleview

041-506 2671

Cnr of Hoog and Long Streets

Despatch

041-994 1637

Main Road

Khayamnandi

041-506 2607

29 Chief Albert Luthuli Street, Despatch

Korsten

041-506 2682

Ablett Road, opposite Livingstone Hospital

Kwamagxaki

041-506 7217

Cnr of Ralo and Uitenhage Roads

New Brighton

041-506 2590

Ntshekisa Road

Traffic Department - Sidwell

041-402 1000

Cnr of Creswell Street and Sidwell Avenue

Electricity Directorate (Munelek)

041-392 4111

46 Harrower Road, North End

 

  • Alternatively, the following number can be contacted after 16:30: tel. 041-506 1700 until 20:00 or cell 082 577 4169

What are the free basic services?

Registered Assistance to the Poor - ATTP (indigent) consumers receive 8 kl of water and 75 kWh of electricity free each month. The sewerage charge, calculated on a minimum of 11kl of water, will be written off, as well as the rates charged for the month.
 
Click here for more information / application and who qualifies for ATTP.


What do I need to do when moving into a house, flat or office to have my services connected and/ or transferred to my name?

  • Take your ID and the correct address where you require the connection to your nearest municipal enquiries office. Take money or a chequebook along with you, as deposits and connection fees are payable.
  • In terms of the relevant NMBM By-law, the institution may contract with the registered owner of a property only: therefore you must be the registered owner in order to open a service (water and/or electricity) account.
  • Where the owner cannot report to the counter to sign the contract/agreement form, the owner may send a duly authorised person, together with a power of delegation letter, in order to open the account. Note that the account will be opened in the owner’s name – not in the name of the delegated representative.
  • Tenants cannot open accounts in their own names.
  • Request the enquiry clerk for assistance to open an account at the counter and ask about the deposit and connection fees.
  • The connection form will be completed on-line, whereafter the required deposit is payable at the cashiers in the banking hall.
  • The cashier will keep your connection form and forward it to the correct department for connection.
  • You will receive a copy with your receipt printed on the connection form.

What do I pay the Municipality for?

You pay the Municipality in order to supply the following services to you: 

  • Safe disposal of sewage
  • Regular refuse removal
  • Provision of clean water and a reliable electricity supply (the consumer is billed directly for these every month).
  • Maintaining of roads
  • Library services
  • Traffic services
  • Fire Brigade services
  • Stormwater drainage
  • Road maintenance
  • Electricity consumed by street lighting 

What happens if I fail to pay my municipal account?

If you do not pay your account by the due date, you will be liable for credit control action. If you use a conventional electricity meter, the supply to that property may be suspended until the arrears and penalty fee have been paid in full. If you use a prepaid electricity meter, a blocking will be placed on vending computers to prevent you from buying electricity until all arrears have been settled in full. Legal action will be instituted should these measures fail to recover the arrears

What is load shedding?

Load shedding Definition

 

When there is not enough electricity available to meet the demand for all Eskom’s customers, it could be necessary to interrupt supply to certain areas.  This is called load shedding.

 

Guidelines for Load shedding


Before Load shedding

 

  • When you are warned about a pre-scheduled load shedding, boil water and keep in a thermos flask for hot drinks, prepare meals beforehand and use thermal covers to keep the food warm.
  • Make sure you have torches, batteries, candles and matches, and put them somewhere where they can be easily found in the dark.  It is a good idea to keep a torch (with fresh batteries) by your bedside at all times.
  • To ensure that you will be able to get into (and out of) your home, release automatic electric garage door mechanisms and switch electric security gates to manual operation.
  • Invest in a small LP gas lamp, as they provide quality lighting for a large area, and in a gas-heating ring for essential cooking.
  • If you have a fireplace, make sure that you have adequate wood or charcoal for a fire.  If not, invest in a gas heater.  Not only will this come in handy during load shedding, but also gas is far more effective for space heating that electricity.
  • Make sure that your cell phone’s battery is fully charged at all times.  Not only is this a good idea regardless of the circumstances, but also when land-line telecommunications are interrupted due to power outages, you will need your cell phone to reach the outside world.
  • Adequate fuel in your vehicle is another precaution, given that pumps at petrol stations cannot be operated during power outages.
  • The same goes for ATM’s, therefore some cash stored in a safe place at home is a good idea.

 During Load shedding


  • From a security point of view, ensure that all doors and windows are locked should your alarm system not have a back-up power supply.
  • During the load shedding period, it is best to make sure that all lights and appliances are switched off and, where applicable, unplugged.  Not only will this avoid a disharmony of sound and light when the power returns, but it will also protect your appliances against possible power surges while supply is being restored.  It is wise, though, to leave a single light switch in the "on” position to alert you when the power returns.
  • Refrain from opening the refrigerator door during the load shedding, as this will allow the cold air to escape.  By keeping the door closed, a power outage of up to four hours will not cause food to spoil in the fridge, while a freezer should keep frozen food safe for at least a day.  It is a good idea to have snacks available that do not need refrigeration.

After Load shedding


  • Once the power has been restored, do not switch all your appliances on at once, as the power supply might sill be slightly unstable.  Only switch on those you need immediately.
  • It is a good idea to switch appliances on and off systematically to make sure that no damage was caused by the power interruption, and that the equipment is in good working order.
  • Remember to reset electronic clocks, especially your bed side alarm, and other timer that could have been disturbed, such as the pool pump or sprinkler system.

Conclusion

 

Let us avoid or reduce the need for Load shedding by consuming less energy more on morning and evening peak periods.  Which are from 07H00 – 10H00 and 18H00 – 21H00.  We should also continue to save energy, as the little difference we make will make a big difference in our Country. 


Electricity & Energy Directorate Contact Numbers

 

Customer Service

(08h00 – 16h00) :  041 392 4162

 

Call Centre open 07h00 – 22h00

Every day :  041 506 5595


Report illegal Connection or Tampering

 

(During weekday 08h00 – 16h00) :  041 392 4308

(08h00 – 16h00) Mon-Tues :  041 392 4162

What is the objective of Planning division?

The objective of the division in the Electricity & Energy directorate is to ensure that electricity supplies of an acceptable standard are made available to customers, throughout the municipality’s licensed area of supply, at affordable costs and at the right time. This involves planning for the future by forecasting electrical loads for the medium and long term, modeling the network to test its capacity to meet such loads and, where necessary, designing, costing and making budget provision for network reinforcements.

 

The division also responds to enquiries from developers to determine and meet their short-term electricity requirements.

What issues are regulated by the NMBM Customer Care and Revenue Management By-laws?

The Customer Care and Revenue Management by-laws regulate the following issues:-

TABLE OF CONTENTS

Section

1. Definitions

2. Scope of By-laws

IMPLEMENTATION AND ENFORCEMENT OF BY-LAWS, AND DELEGATIONS

3. Municipal Manager as responsible officer

4. Delegations

APPLICATION FOR SUPPLY OF MUNICIPAL SERVICES, SERVICE AGREEMENTS, CREDIT SCREENING, DEPOSITS, BILLING, PAYMENT FOR SERVICES SUPPLIED, AND TERMINATION OF SERVICE AGREEMENTS

5. Application for supply of municipal services and service agreements

6. Credit screening

7. Deposits

8. Billing and payment

9. Termination of service agreements

ASSESSMENT RATES

10. Amount due for assessment rates

11. Claim on rental for assessment rates in arrears

12. Liability of directors and members for assessment rates

NON-PAYMENT OF MUNICIPAL ACCOUNTS

13. Arrangement for payments

14. Interest on overdue municipal accounts

15. Debt collection mechanisms

METERING EQUIPMENT AND METERING OF SERVICES

16. General provisions

17. Metering equipment and measuring of consumption

18. Resale of water or electricity

19. Assistance to the poor

MISCELLANEOUS PROVISIONS

20. Council's powers to restrict or disconnect supply of services

21. Tampering, unauthorised connections and reconnections, and improper use

22. Clearance certificate

23. Tenders and grants-in-aid

24. Power of entry and inspection

25. Relaxation, waiver and differentiation of customers

26. Power of Council to recover costs

27. Prima facie evidence

28. Authentication and service of orders, notices and other documents

29. Abandonment of bad debts, and full and final settlement of an account

30. Right of appeal

31. Offences

32. Transitional provision

33. Saving provision

What methods can I use to pay my account?


There are 9 easy ways to pay:

  • Payments can be made at the following municipal Customer Care Centres and Municipal offices:-

 

CUSTOMER CARE OFFICES

 

 

 

OFFICE

TEL NUMBER

ADDRESS

Mfanasekhaya Gqobose Building

041-506 5555

Govan Mbeki Avenue, Central

KwaNobuhle

041-506 1209

Ponana Tini Road, next to Fire Station

Uitenhage

041-994 1353

Town Hall Building

Walmer

041-506 2545

Heugh Road, 6th Avenue Shopping Mall

Cleary Park

041-506 2541

Cleary Park Shopping Centre

Daleview

041-506 2671

Cnr of Hoog and Long Streets

Despatch

041-994 1637

Main Road

Khayamnandi

041-506 2607

29 Chief Albert Luthuli Street, Despatch

Korsten

041-506 2682

Ablett Street, opposite Livingstone Hospital

KwaMagxaki

041-506 7217

Cnr of Ralo and Uitenhage Roads

New Brighton

041-506 2590

Ntshekisa Road

Traffic Department - Sidwell

041-402 1000

Cnr of Creswell Street and Sidwell Avenue

Electricity Directorate (Munelek)

041-392 4111

46 Harrower Road, North End

§  At any Post Office locally and throughout South Africa.

§  EasyPay - at the following vendors/ branches:-

     Pick ‘n Pay                                      Boxer
Shoprite                                           Checkers
Usave                                              Checkout
Lewis                                               Woolworths
JD Group (Hi-Fi Corporation)            Makro
Spar (selected)                                Chevron Group

§  Traffic Department, Sidwell
At any branch of ABSA Bank (over the counter)
NMBMM Current account No. 4079533826, Branch No. 632005

§  Via Internet Banking, including auto-teller machines of all major banks.

§  By way of Stop Order

     - Instructing your employer to deduct monies from your wages/salary and to pay over to Council.

     -Instructing your bank to debit your bank account with a fixed amount on a datespecified by yourself.

§  By way of a Signed Debit Order, instructing Council to debit your bank account on the day your account bills.

§  Via IVR (Internal Council Pay-by-phone/sms facility) – a consumer needs to register for this service

Please do keep in mind that any third party payments made should be made not later than four business days prior to the due date stipulated on the account. Interest will be charged on all overdue amounts, should the payment reach your account after the due date.

What should I do if I am approached by people who claim they can reduce my monthly electricity or water account?

Telephone the relevant municipal department for advice. Do not allow anyone to tamper or interfere with your meter or pipes/cables leading to the meter. It is illegal for a consumer or private contractor to tamper with a water meter. You will be held liable if your meter is tampered with. 

When can I contact RRTT

How does it work?

The RRTT Office works very closely with the NMBM Service Delivery Call Centers and only deals with the escalation of queries already logged onto the complaints system, i.e. with specific reference numbers.

Steps to follow:

Log a call and obtain a reference number with one of the appropriate service delivery departments below:

CONTACT NUMBER

RELATED TO

0800205050

Water, sanitation and/or general complaints

041 5065595

Electricity complaints, including blocked electricity cards, etc.

041 5062018

Refuse collection complaints

041 5851555

Fire, Traffic, Metro Police, Security Service or By-Law violation complaints

Should your query take more than 3 days (72 hours) to be resolved, the RRTT can be contacted:

Mondays to Fridays: 8am to 4.30pm daily (office hours)

041 505 4439

Email

24/7 (after hours, emergency calls ONLY if already received a reference number from NMBM Service Delivery Call Centers)

082 520 1256 

When do I have to pay my rates if I wish to pay it monthly?

Property rates are charged to the accounts of property owners on 1 July each year. If the property owner wishes to pay it monthly, the first installment would be due and payable in August. The date in August depends on the due date of the services (water and/or electricity) linked to the relevant property. 

When will my electricity be disconnected?

If your account is 30 days in arrears, your electricity supply will be disconnected. Final notices/accounts may be delivered or posted after the final date of payment. The final notice/account will state that the client may arrange to pay the outstanding balance in terms of the NMBM Credit Control Policy. The account will also state that it constitutes a final notice and that failure to settle the account on the due date may lead to disconnection of services at any date thereafter, without further notice. The right to restrict, disconnect or terminate services due to non-payment will apply to any service rendered by the NMBM and will prevail notwithstanding the fact that payment has been made in respect of any specific service and will prevail notwithstanding the fact that the person who entered into agreement for the supply of services with the NMBM and the owner are different entities or parties, as the case may be.

Where can I obtain a traffic accident report?

Accident reports can be obtained from the Accident Bureau at the Traffic Department in Sidwell and Uitenhage Cuyler Street at a fee of R202.90 incl. The office can be contacted at 041 402 1106/041 995 2736.

Customer Care Centre  The municipal Traffic and Licensing Services Department, situated at the corner of Sidwell and Cresswell Streets in Sidwell accepts payment for Traffic Fines, Warrants of Arrest, Accident Reports, Electricity, Dog Licenses and Parking Discs for the Physically Disabled in the Cash Hall of its Customer Care Centre. Payment may also be made at the Uitenhage offices of the Traffic Department (76 Cuyler Street).

Where do I direct Infrastructural complaints?

Water Complaints - Call 0800 20 5050 and the operator will give you a reference number with regard to your complaint and direct you to the correct person, who will furnish you with a unique reference number. Electricity complaints – Call tel. 506 5555 (select option 2 on the menu) or contact the Electricity Faults Section on tel 041-374 4434.


Why does my electricity or water account have a consistent average and then suddenly drop or rise?

A meter reader reads your meter each month. If the meter reader is unable to read your meter for some reason (e.g. .dogs or a locked gate), he may record an estimated reading. Once an actual reading is taken and the estimated reading was found to be lowerthan the actual reading, your account will be higher because of the amount you were undercharged during the unread period. If, once an actual reading is taken, the estimated reading was found to be higher than the actual reading, your account will be lower because of the amount you were overcharged during the unread period

Why does the NMBM implement Credit Control?

If the balance on your latest account shows an overdue amount, you have already been scheduled for cut-off because your account is 30 days overdue. You will receive a final demand notice before getting your latest account. To avoid being cut off, you must pay your account within 14 days of this final demand being posted to you. Always check all the details on the disconnection notice to ensure that it relates to your property.

If you do not respond to the disconnection notice within the days stipulated in the letter of demand, your municipal water or electricity service will be cut off. In this instance you will have to settle the full outstanding amount and pay a reconnection fee before services will be reinstated.

This can be done at any one of the following Customer Care Service Centres:

Customer Care Centre

Address

Telephone

Office Hours

Cleary Park Office

Cleary Park Shopping Centre
(cnr Norman Middleton & Stanford Rds>

(041) 506 2541
or
(041) 506 2542

08:00 – 15:30

Daleview Office

Cnr Hoog and Long Streets, Despatch

(041) 506 2671

08:00 – 15:30

Despatch Office

Main Road, Despatch

(041) 506 1637

08:00 – 15:30

Mfanasekhaya Gqobose Building

Govan Mbeki Avenue, Central

(041) 506 5555

08:00 – 15:30

Khayamnandi Office

29 Chief Albert Luthuli Street, Despatch

(041) 506 2607

08:00 – 15:30

Korsten Office

Ablett Road
(opposite Livingstone Hospital)

(041) 506 2682

08:00 – 15:30

KwaNobuhle Office

Ponana Tini Road
(next to Fire Station)

(041) 506 2627

08:00 – 15:30

Motherwell Office

Raymond Mhlaba Sports Centre, Motherwell

(041) 506 2595

08:00 – 15:30

Mtombolwazi Office

Addo Road
(opposite Motherwell Cemetery)

(041) 506 2520

08:00 – 15:30

New Brighton Office

Ntsekisa Road, New Brighton

(041) 506 2564

08:00 – 15:30

Uitenhage Office

Town Hall Building, Uitenhage

(041) 994 1209

08:00 – 15:30

Walmer Office

Heugh Rd, Sixth Avenue
(opposite Checkers Shopping Mall)

(041) 506 2546

08:00 – 15:30

Zwide Office

Johnson Road
(next to Zwide Clinic)

(041) 506 2549

08:00 – 15:30

KwaMagxaki Office

Ralo Street
(off Uitenhage Road)

(041) 506 7217/38

08:00 – 15:30

Why should I pay for services?

Municipalities are expected to be self-funding, raising much of their revenue from three key sources: electricity and water supplies, and the property taxes known as rates. The money raised by the NMBM will pay not only for basic services such as roads, refuse collection, traffic control, sewers, lights and water, but also for an expanded community police force, a large HIV/AIDS programme, housing for the poor, and a refurbished bus service.

Will I still receive my free electricity if my free prepayment meter is blocked?

Yes, the computer will still allow you to receive your free token for 75 kWh.