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Are the courses registered and accredited?

Yes, all the fire-fighting courses are registered and accredited with the Local Government Sector Education and Training Authority, as well as the International Fire Services Accreditation Congress. Companies will be eligible to claim training fees from the SETA if training was done at the Centre.

How do I claim a refund once I have closed my account and a credit balance remains?

You should contact your nearest Municipal Customer Care Office and request a refund cheque. Refunds are not automatically issued. Only the account holder can request the refund. The following documents must be provided by the account holder:-

·        A certified copy of the account holder’s Identity Document

·        Original Bank Statement, stamped by the bank

What are the restrictions on the use of water?

RESTRICTIONS ON THE USE OF WATER

In terms of Section 4 of the Water Services Act 108 (No 108 of 1997) and Clause 31 of the Water & Sanitation Services By-Law the following will be prohibited from immediate effect:

1. The use of water obtained from the Municipality’s water supply system for: -

(a) watering gardens, lawns, grassed areas, flower beds, racecourses, sports fields, bowling   greens, golf greens and fairways, croquet lawns, turf wickets, ploughing fields and the like;

(b) topping up or filling fountains, ornamental ponds and the like;

(c) filling swimming and paddling pools;

(d) washing paved areas, walls, roofs, buildings and similar structures.

2. The use or operation of: -

(a) hosepipes;

(b) sprinklers, sprinkler and drip systems;

(c) automatic swimming pool fillers;

(d) automatic urinal flushing systems;

(e) the connection of a hosepipe or any form of irrigation system to a tap supplying water from  the Municipality’s water supply system unless for the purposes permitted in terms of this     notice.

EXEMPTIONS

1. The use of reclaimed water or water obtained from sources other than the Municipality’s water supply system.

2. Watering gardens, lawns, grassed areas and flower beds by means of a hand held container.

3. The use or operation of a hose pipe or sprinkler system for firefighting.

4. The filling of a new pool on completion of initial construction.

5. Commercial vehicle washing business where at least 70 % of the water is recycled. (Vehicle washing by means of a hand held container is permitted)

6. Watering of plants, trees and shrubs in commercial, state and municipal nurseries.

7. The filling of municipal swimming pools and swimming pools at hotels, fitness centres, medical care centres, schools, educational institutions and institutions of higher education.

8. The prohibitions contained in this notice shall not apply in any case specifically exempted, in writing, by the Executive Director: Infrastructure and Engineering.

NOTE

 

  •     Notice boards must be prominently displayed where water from sources other than the Municipality’s water supply system is used for irrigation.
  •     Land owners must notify the Infrastructure and Engineering Directorate in writing of the existence of boreholes on their property.
  •        Land owners must apply to the Department of Water & Sanitation for the intention to sink boreholes and also notify the NMBM.
  •        All consumption must be reduced by at least 15% and failure to achieve this the NMBM will be forced to impose stricter measure.

 

THE CONTRAVENTION OF THIS PROHIBITION CONSTITUTES A CRIMINAL OFFENCE

What issues are regulated by the NMBM Customer Care and Revenue Management By-laws?

The Customer Care and Revenue Management by-laws regulate the following issues:-

TABLE OF CONTENTS

Section

1. Definitions

2. Scope of By-laws

IMPLEMENTATION AND ENFORCEMENT OF BY-LAWS, AND DELEGATIONS

3. Municipal Manager as responsible officer

4. Delegations

APPLICATION FOR SUPPLY OF MUNICIPAL SERVICES, SERVICE AGREEMENTS, CREDIT SCREENING, DEPOSITS, BILLING, PAYMENT FOR SERVICES SUPPLIED, AND TERMINATION OF SERVICE AGREEMENTS

5. Application for supply of municipal services and service agreements

6. Credit screening

7. Deposits

8. Billing and payment

9. Termination of service agreements

ASSESSMENT RATES

10. Amount due for assessment rates

11. Claim on rental for assessment rates in arrears

12. Liability of directors and members for assessment rates

NON-PAYMENT OF MUNICIPAL ACCOUNTS

13. Arrangement for payments

14. Interest on overdue municipal accounts

15. Debt collection mechanisms

METERING EQUIPMENT AND METERING OF SERVICES

16. General provisions

17. Metering equipment and measuring of consumption

18. Resale of water or electricity

19. Assistance to the poor

MISCELLANEOUS PROVISIONS

20. Council's powers to restrict or disconnect supply of services

21. Tampering, unauthorised connections and reconnections, and improper use

22. Clearance certificate

23. Tenders and grants-in-aid

24. Power of entry and inspection

25. Relaxation, waiver and differentiation of customers

26. Power of Council to recover costs

27. Prima facie evidence

28. Authentication and service of orders, notices and other documents

29. Abandonment of bad debts, and full and final settlement of an account

30. Right of appeal

31. Offences

32. Transitional provision

33. Saving provision

What should I do if I am approached by people who claim they can reduce my monthly electricity or water account?

Telephone the relevant municipal department for advice. Do not allow anyone to tamper or interfere with your meter or pipes/cables leading to the meter. It is illegal for a consumer or private contractor to tamper with a water meter. You will be held liable if your meter is tampered with.